Shipping policy

Shipping Policy — The Bright Cub

Last updated: July 2026

Where we ship

We currently ship to the United States.

Processing time

Orders are processed within 1 business day of payment (excluding weekends and holidays). During launches or holiday peaks, processing may take an extra day — we’ll let you know if so.

Delivery time

Standard US delivery takes 5–10 business days from dispatch. Some orders ship from our international fulfillment centers; every order is quality-checked before it leaves.

Tracking

You’ll receive a tracking number by email as soon as your order ships. International legs can take a day or two to show movement — if your tracking hasn’t updated in 5 days, email us and we’ll chase it.

Shipping cost

Free standard shipping on orders of $18 or more. Orders under $18 ship at a flat rate shown at checkout.

Split shipments

Multi-item orders may arrive in separate packages at no extra cost to you.

Wrong address

Please double-check your shipping details at checkout. If a package is returned to us due to an incorrect address, we’ll contact you about reshipping (reshipping fees may apply).

Lost or delayed packages

If your order is significantly delayed or tracking shows it lost, contact us at support@thebrightcub.com — we’ll work with the carrier and make it right with a replacement or refund.

Questions?

The Bright Cub · support@thebrightcub.com

Support hours: Monday – Saturday, 9:00 AM – 6:00 PM (US Eastern Time)