FAQ

Frequently Asked Questions

What ages are Bright Cub toys for?

Age suitability varies by product. Please check the recommended age, safety notes, and any warnings shown on each product page and on the product packaging before use.

Are the toys safe for my child?

Safety guidance depends on the specific toy. Some products contain small parts and are not suitable for children under 3 years. Always follow the age guidance and warnings on the product page and packaging, and use adult supervision where appropriate.

How long does shipping take?

Delivery timing can vary by product, destination, and carrier. Tracking is provided when your order ships so you can follow its progress.

Is shipping free?

Yes — we offer free shipping on qualifying U.S. orders.

What is your return policy?

Unused items in their original packaging may be returned if requested within 7 days after delivery. Sale and clearance items are final sale unless they arrive damaged, defective, or incorrect. Please review our Refund Policy before ordering.

How do I clean the toys?

Care instructions vary by material and product. Follow the care guidance on the product page or packaging. For wooden toys, wipe with a slightly damp cloth and dry promptly. Keep electronic components away from water, and follow the listed care instructions for plush or fabric items.

How can I contact you?

Use the contact page on our site — we respond to every message.