Refund policy

Return & Refund Policy — The Bright Cub

Last updated: July 2026

We have a 7-day return policy: you have 7 days after receiving your item to request a return.

Return eligibility

To be eligible, your item must be unused, in the same condition you received it, and in its original packaging with all pieces and accessories. You’ll also need your order number or proof of purchase.

How to start a return

Email us at support@thebrightcub.com with your name, order number, and reason for return. We’ll reply within 1–2 business days with instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.

Damaged, defective, or incorrect items

Please inspect your order on arrival. If anything is damaged, defective, or incorrect, contact us within 48 hours with photos of the item and packaging. We’ll make it right with a free replacement or a full refund — return shipping is on us in these cases.

Return shipping

For change-of-mind returns, customers are responsible for return shipping costs. We recommend a trackable shipping service, as we can’t be responsible for lost return shipments.

Non-returnable items

Sale/clearance items, gift cards, and personalized items can’t be returned unless they arrive damaged or defective.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card company may take additional time to post the refund. If more than 15 business days pass after approval, contact us at support@thebrightcub.com.

Order cancellations

Orders can be cancelled any time before shipment confirmation. Once shipped, please use the return process above.

Contact us

The Bright Cub · support@thebrightcub.com

Support hours: Monday – Saturday, 9:00 AM – 6:00 PM (US Eastern Time). We respond to every message within 24 hours.